ba999 9's Privacy Policy

ba999 9 places the highest priority on its users' privacy. The purpose of this privacy policy is to fully inform you about what personal information we collect, how we collect it, and for what purposes it is processed.

By registering, logging in, or using any service on our platform, you acknowledge the terms set out in this policy. To learn more about us, visit our About Us page, which covers the scope of our services and introduces our team.

This policy applies only to information collected through the ba999 9 website and app. We are not responsible for information collected through third-party websites or services.

We collect your information through various means. The following types of information may be stored in our systems:

2.1 Information You Provide Directly

When you create an account or use services on ba999 9, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (when identity verification is required)
• Financial transaction details — deposit and withdrawal records
• bKash, Nagad, Rocket or Upay account numbers (for payment processing only)

2.2 Automatically Collected Information

To improve your browsing experience and ensure platform security, we automatically collect the following information:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and pages visited
• Cookie and session data (see section 7 below for details)
• Login duration and transaction logs

2.3 Information Received from Third Parties

In some cases, your information may be collected from trusted third parties for the purpose of identity verification or fraud prevention. This process is always carried out in compliance with applicable law.

ba999 9 uses your information only for the specific purposes described below. No information is used for undefined purposes:

• To complete account creation and management
• To process deposits, withdrawals, and other financial transactions
• To ensure platform security and prevent fraud
• To verify your age (accounts cannot be created by those under 21)
• To provide customer support and resolve issues
• To send relevant bonus and promotion information (subject to your consent)
• To meet legal obligations
• To analyse and improve the quality of platform services

We may share your information with third parties in the following limited circumstances:

4.1 Service Providers

To keep our services running without interruption, we work with certain trusted technology and payment partners. These partners receive only the information necessary to provide their services and are bound by strict confidentiality agreements.

4.2 Legal Requirements

In cases of a court order, regulatory investigation, or legal obligation, we may be required to provide relevant information to the appropriate authorities.

4.3 Fraud Prevention

Limited information may be shared with security specialists to detect and prevent account fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a future company merger or acquisition, user information may be transferred. In such cases, the new operating entity will also be bound by this privacy policy.

ba999 9 has adopted industry-standard technical and organisational measures to ensure the security of your information:

• SSL (Secure Socket Layer) encryption — secures all data transmissions
• Passwords are hashed using the bcrypt algorithm and are not stored in readable form
• Two-factor verification (OTP) system
• Server-level firewall and intrusion detection system
• Access to data is restricted to authorised staff only
• Regular security audits and vulnerability testing

However, no transmission of information over the internet is completely risk-free. We make every effort to ensure maximum protection, but we cannot guarantee 100% security.

Your information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for the following reasons:

• To meet legal or regulatory obligations
• For the purposes of dispute resolution or investigation
• As an audit record of financial transactions

Once the need has passed, we delete your information securely or anonymise it so it can no longer identify you.

ba999 9 uses cookies and similar technologies that improve your experience and ensure the platform functions correctly.

7.1 Essential Cookies

These cookies are essential for the core operation of the site. They are used to remember whether you are logged in, your language preference, and to manage security sessions.

7.2 Analytics Cookies

These cookies collect data to help us understand how users interact with the site. This allows us to improve the quality of our services.

7.3 Cookie Controls

You have the option to accept or reject cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.

You have the following rights over your personal information:

• Access: You may request to know what information we hold about you.
• Correction: You may request the correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your information in certain circumstances, although some information may need to be retained due to legal obligations.
• Restriction of Processing: You may request that processing of your information be limited in certain cases.
• Marketing Opt-Out: You may opt out of promotional communications at any time.
• Complaints: If you have any concerns about how your information is used, you may contact us.

To exercise these rights, contact our support team. We provide support in Bengali and English via 24/7 live chat and email.

All services on ba999 9 are exclusively for those aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that someone under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.

For more details about our commitment to responsible gaming, read our Responsible Gaming page, which covers the age verification process and self-exclusion options.

We take special care with financial transactions. Your payment information is protected with the highest level of encryption during deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and bank transfer.

We do not store your full payment account number — only the portion needed for transaction verification and records is retained. Payment gateway partners operate in accordance with their own security standards.

ba999 9 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you at your registered email address or mobile number.

The "Last Updated" date shown at the top of the policy always reflects the date of the most recent revision. We recommend visiting this page regularly.

Alongside this policy, we also ask that you read our Terms and Conditions page, as both documents together provide the full picture of our agreement with you.

Our server infrastructure is managed in a way that ensures adequate protection of your information. If your information needs to be transferred to international servers for any reason, the same standard of protection applies — regardless of the source or destination country.

Such transfers are carried out solely for the purpose of providing necessary services and are always subject to this privacy policy.